Introduction

This guide gives you quick answers to common questions and solutions to issues when using the Built-In Dashboards in Cinchio Back Office. Our aim is to make sales data easy to understand, so you can make better decisions and grow your business.

If you can't find what you're looking for? Try the following FAQ articles instead:

Alternatively, you can contact Cinchio support for assistance:

Frequently Asked Questions

How Do I Configure The "Like For Like" Dashboard?

Like For Like Dashboard Layout

The Like For Like Dashboard provides a comparison of sales today against past data.

The Like For Like dashboard automatically lists sites that you as an individual user have access to within Cinchio Back Office. This cannot be changed.

The sites are then arranged in up to four sections depending on your company type, with sites listed in order within each section based on Site Number (configured against each site):

Companies With Only Company-Owned Sites

The Like For Like Dashboard will show the following two sections:

Like For Like - For sites that have passed their Like For Like Date.
New Stores - For sites that have not yet passed their Like For Like Date.

Companies With Both Company-Owned & Franchisee Sites

The Like For Like Dashboard will show the following four sections:

Company Like For Like - For company sites that have passed their Like For Like Date.
New Company Stores - For company sites that have not yet passed their Like For Like Date.
Franchise Like For Like - For franchise sites that have passed their Like For Like Date.
New Franchise Stores - For franchise sites that have not yet passed their Like For Like Date.

Like For Like Dashboard Settings

Site Settings

For the Like For Like Dashboard, each site has two settings within the Site Configuration tab of the site setup page, accessed via Company Settings > Site Setup > Site.

These two settings are:

Like For Like Date: Typically set as one year after the sites opening date, so as to automatically move the site from the New Stores section to the Like For Like section after being open for one year. This can be changed if required, to move the site to the section you require.
Site Type: Set this as either Company or Franchise. (If left blank, the default is Company.)

User Settings

The Like For Like Dashboard can be seen for any date, but defaults to either today or yesterday when you first access the dashboard.

You can specify whether you want to see today or yesterday by default within your user profile.

Head to Account > Profile, and in the User Detail tab select your Default Dashboard Date preference.