A full refund will refund all products, as well as any charges and/or liabilities (if applicable).

To declare a full refund, within the transaction select [Refund] > [Full Refund]. 

You'll then be presented with the Confirm Full Refund window which shows: 

• The total value of products being refunded. 
• Any charges and/or liabilities being refunded. 
• The original payment method that the refund is to go against.  

Select [Confirm] to complete the refund. 

Once successful, you'll see a message confirming that the refund has complete.

You'll then be taken into the refund transaction to check it, if required. You can navigate between the refund and the original transaction via the link in the banner in the transaction header.  

A partial refund takes you through three simple steps: 

1. Refund Items: Select which products to refund. (If applicable.)
2. Charges/Liabilities: Select which charges/liabilities to refund. (If applicable. Step is skipped if none exist.)
3. Confirmation: Check your total is correct and confirm.

Step 1: Refund Items

To declare a partial refund, within the transaction select [Refund] then [Partial Refund].

In the Select Refund Items window, you'll see the products sold in the original transaction: 

• Product Name: The name of the product sold. 
• Total: The total sale value on that line in the transaction, including tax. 
• Sale Quantity: The total quantity sold on that line in the original transaction. 
• Refundable: The number that are currently refundable. If a product was refunded in a partial refund entered against this transaction previously, this will be less than the Sale Quantity to prevent over-refunds. 
• Refund Qty: Enter the quantity that you want to refund where applicable. 

As you enter the Refund Qty values, the Product Total line at the bottom will increase to show you the total refund value so far. 

Once the required products are selected, select [Continue].

Step 2: Refund Liabilities/Charges

This step is only available if the original transaction contained any liabilities (Charity Donations, Gratuities, External Fees, Tips) or any charges retained by the business (Service Fees, Delivery Fees).

In the Enter Refunds For Liabilities & Charges window, you'll see the liabilities/charges applied against the original transaction: 

• Type: Displays the liability type or charge type. 
• Media: Displays the payment media allocated against that line within the original transaction. 
• Txn Amount: Displays the total value of the payment line in the original transaction. 
• Refundable: The value that is currently refundable. If a liability/charge was refunded in a partial refund entered against this transaction previously, this will be less than the Txn Amount to prevent over-refunds.
• Refund Amt: Enter the value that you want to refund where applicable. If the full amount for that line is being refunded, you can select [Full Amount] to save typing in the amount.
  • Note that if the payment Media has Proportional Refunds Enabled flagged, the Refund Amt will automatically populate based on the value of products being refunded. This cannot be overridden.  

As you enter the Refund Amt values, the Liabilities/Charges and Refund Total values at the bottom will increase to show you the total refund value so far. 

Once the required values are entered, select [Continue].

Step 3: Refund Confirmation

You'll then be presented with the Confirm Partial Refund window which shows: 

• The total value of products being refunded. 
• Any charges and/or liabilities being refunded. 
• The original payment method that the refund is to go against.  

Select [Confirm] to complete the refund. 

Once successful, you'll see a message confirming that the refund has complete.

You'll then be taken into the refund transaction to check it, if required. You can navigate between the refund and the original transaction via the link in the banner in the transaction header.   

Note that additional partial refunds can be applied against the original transactions, where:

• It is not possible to refund a product more than once. 
• It is not possible to refund more than originally received in the original transaction. (Note that to prevent against over-refunds, fractional values are always rounded down to the nearest penny.)   

• To enact a refund, you must be assigned against a user role with Delete rights enabled against the Transactions user role right. 
• Refunds are only available against selected transaction sources listed below, and must be enabled for your company on your behalf by Cinchio support: 
  • Cinchio Kiosk
  • Cinchio Mobile
  • Cinchio Retail
• Refunds are only available against transactions that contain eligible payment types (e.g. credit card) as well as media assigned against media types flagged as "Used for Liabilities" and/or "Used for Retained Charges". 
• In partial refunds, individual liabilities and/or charges can be configured to automatically refund proportionally in line with the product value being refunded.  
• Refunds can be actioned against transactions up to 30 days in the past, per the setting against the transaction source (default is 7 days). 
• Refunds cannot be actioned against transactions if there is a cash up and/or period that ends in the future which has already been approved.