Deleting Users

A user can be deleted if no longer required. This prevents the user from accessing the company within Cinchio back office in the future.

You can only delete a user if you have rights to do so. Click Here if you do not have rights to delete but believe you should.

To delete a user: 

• Head to User Management > Users.
• Locate the required user and select [EDIT]. 

Within the user:

• Select [DELETE].
• Confirm the deletion.

The user is now marked as deleted and can no longer log into the company within Cinchio back office.

If the user has access to multiple companies throughout Cinchio back office, user deletion is specific to the company that the changes are made against only. Access to other companies remains, unless later deleted within those companies too.

Recovering Deleted Users

As this is a soft delete, the user can be recovered if required against a company. To do so, locate the user (ensuring that the Show Deleted search filter is set to "Yes") and access the user record again. Select [UNDELETE] and confirm the recovery. 

If the user had no existing access to another company within Cinchio back office they'll receive an invitation via email as though a new user, prompting them to set up a new password. The new user must follow instructions within the email to define a password and log into the back office. 

If the user had existing access against another company within Cinchio back office, they'll automatically have access to this company again when they next log in.