Contents
Introduction
If your company uses Campspot for guest reservations, Centegra Plus can be integrated to charge guest accounts when presented with a customers unique tag at the POS.
With the Campspot integration:
- A Centegra Plus customer record is created to represent the booking using the Campspot booking reference.
- Tags are associated with the customer to represent payment wristbands linked to the booking, where those wristbands are issued to guests on arrival.
- Wristbands are then used by guests for payment at the POS. A charge is then made against the Campspot booking associated with the wristband.
For more information on this integration, Contact Centegra.
Guest Registration Process
Campspot Guest Registration utilises the Centegra Plus Customers feature and requires the customers Campspot Booking Reference.
Step 1: Create The Customer Record
- Head to Customers & Loyalty > Customers.
- Select [New Customer].
- Enter the following required information:
- First Name, Second Name: Enter the lead customer name.
- Customer Type: Select the Campspot customer type.
- Customer Code: Enter the Campspot Booking Reference.
- Enter additional option information as desired.
- Select [Save Customer] and move on to Step 2.
For more information on creating customers, Click Here.
Step 2: Associate Wristbands Against The Account
- Within the customer record, select the Tags tab.
- To link a customer tag, either:
- Enter the wristband ID into the Customer Tag field and select [Add Tag].
- Select [Scan Tag] and scan the wristband QR code. (You may need to click to allow Centegra Plus to access to your devices camera.)
- Repeat the process until all tags are added.
- Select [Save Customer] to exit the page.
For more information on managing customer tags, Click Here.
Account Management
A system administrator can make changes to a guests account if required.
The guests account is a customer record within Centegra Plus, and therefore can be edited as a customer as covered in This Article.
Wristbands associated with the guests account are customer tags, and therefore can be edited within the customer record as covered in This Article.
Troubleshooting & FAQs
How Are Wristbands Used At The POS?
Typically, each wristband has a barcode / QR code associated with it which can be read at the POS. The POS then communicates with Centegra Plus to charge the Campspot booking reservation.
The method at the POS varies per system. For more information, see:
Can I Enter A Refund Against A Wristband?
Yes,. Refunds or voided transactions entered at the POS are captured as a negative charge and feed through to Campspot as a refund.
Can I Use Any Wristband Code?
No. For security, wristband codes (or 'tags') must be 14 characters long and comply with the Luhn algorithm using a four digit prefix provided by Centegra per company, with a final check digit.
The Wristband Isn't Recognised At The POS.
If a wristband (or 'tag') scanned at the POS is not recognised, first check that the POS is online.
Next, check to ensure that the Customer within Centegra Plus is active as well as the individual Tag representing the wristband.
Then, Click Here to check that the Centegra Plus API is fully operational.
If all systems are operational and you are still having issues using a wristband, Contact Centegra.