This guide provides step-by-step instructions on how to configure mvKiosk. It covers setting up menus, adding items, configuring tender options, defining screens, customizing labels, and sale preview screen placement. By following this guide, users can set up and customize their kiosk to meet their specific needs.
About mvKiosk
mvKiosk is a fan-facing version of the mvPOS app. When running the app in mvKiosk mode, the solution provides the same fast, easy-to-use, and fully customizable features as mvPOS. Because it uses the same technology, with a single configuration change, a standard attendant-operated POS can be converted into a self-service kiosk, and vice-versa).
How to Configure mvKiosk
Select POS Setup.
Select Menus.
Select the add icon (+) to create a new menu.
Click the "Name *" field and type a name/description for the newly created menu that is relevant and identifiable.
Click the "Price Level *" dropdown and choose the appropriate Price Level.
Click on the "Mode of Operation *" dropdown and select Kiosk.
Click on the "Tax Profile*" and select a relevant Tax Profile.
Note: this field is a compulsory field but is specific to **mvMobile**. It is how the correct tax is assigned to mobile orders that may use this menu.
Under the Definition tab, select the Add sub menu icon.
Enter a name/description for the new sub-menu. e.g. "Food", "Snacks", "Soft Drinks", etc.
To add items, expand the newly created sub menu.
Select the required item to be added to the kiosk menu.
Click on Add Items (+) to add additional items. As the kiosk is customer facing, ensure that your product items have been defined with images.
Select the Keys tab.
Click on Add items (+) to add a new key.
Select Tender.
Click on the Select item... dropdown and select the required tender.
Click "Add items" (+) to add any additional tenders. A submenu or other keys that need to be accessed from the Attendant Menu can also be added under this tab.
To add an image to the tender and define the tender screen, select the Screen Setting icon beside the relevant tender.
Click on the Tender Image dropdown to select a saved image or click on the ellipses (...) to add a new image.
Click on the Screen Image dropdown to select a saved image or click on the ellipses (...) to add a new image.
Click Save.
To configure the screens that the end user interacts with, select the Screen Setup tab.
The first tab available to define is the Unavailable Screen. This is where you define the screen displayed when the kiosk is inactive/unavailable for use. You can assign an image or type a message to be displayed.
The Welcome Screen is the definition for the Home screen. This is the screen that is displayed when the kiosk is not being used. the kiosk will return to this screen when the transaction is completed, the active transaction is cancelled, or the transaction is abandoned and times out.
The Exit Screen is the last screen displayed on completion of a transaction. In the example below the exit screen will dynamically display the customer's order number. This can be referenced when collecting the order from a location.
The Payment Screen allows you to add any additional images or text to the payment screen. In most cases, this does not need any further definition.
If the kiosk is defined with any options that require the end user to input any information, e.g. name, email address or mobile number, the screen can be defined from the Input Screen tab.
If there are any products that have been defined as Alcoholic added to the kiosk menu, the kiosk will automatically prompt for an age verification. This can be defined with text and/or images from the Alcohol Screen tab. In the example below, the code block has been defined with a hosted image.
To further configure the kiosk flow, select the Kiosk Options tab.
The list of default labels is displayed. If any of these labels need to be customised, this can be done by selecting the checkbox beside the relevant label and clicking in the Label field to change the label.
To change the menu flow/use case, select the Menu Navigation dropdown.
The options to select from are:
Grab & Go - A full screen representation of the Sale Preview Screen is displayed, and the end user uses a barcode scanner to enter the items in the transaction. Best displayed in landscape.
Bread Crumb Menu - The Bread Crumb option presents the end user with a screen that allows them to select a specific submenu which then fills the screen with navigation to other submenus possible from the top of the screen.
Always Show Menu - This will show all selectable products at all times, with the available sub menus displayed down the left-hand side of each screen.
Examples can be seen in the Using mvKiosk at the POS section of this document.
To define the position of the sale preview screen, select from the available options under the Sale Preview Screen dropdown.
The available options are:
- Right/Bottom- Displays on the bottom right of the screen, with the item selections displayed above.
- Left/Top- Displays the sale preview screen at the top of the menu with the item selections displayed below.
- Full Screen- The sale preview screen fills the whole screen. Only available in Grab & Go mode.
- None- In conjunction with Bread Crumb Menu or Always Show Menu, when none is selected, a cart is displayed at the bottom of the screen with an indicator of the number of ordered items and the cost. When the user selects the cart, the order summary is displayed.
If the kiosk is intended to be used in a multi outlet location, e.g. a food court, click on the Kiosk Menu Selection dropdown.
From the dropdown, select the pre-defined Menu Group or click the ellipses to create a new Menu Group.
Select the Options tab.
Click on Sales Screen Timeout to set the delay at the end of the sale before the kiosk returns to the Welcome Screen. In the example below, the delay is set for 10 seconds.
Define the Idle Timeout delay. This will be the defined period of inactivity before a prompt to continue or start a new order will be displayed. It is also the delay until any abandoned order is cancelled and the kiosk returns to the Welcome Screen. This example is set for 20 seconds.
When all configuration is complete, select Save.
Push a Full Update.
Using mvKiosk at the POS
Once configured and an update has been sent, the kiosk will display the Welcome Screen.
Depending on the Menu Navigation and Sale Preview Screen configuration, the kiosk screen will either display as:
a. Always Show Menu + None
b. Always Show Menu + Right/Bottom
c. Always Show Menu + Left/Top
d. Bread Crumb Menu + None
e. Bread Crumb Menu + Right/Bottom
f. Bread Crumb Menu + Left/Top
g. Grab & Go + None
h. Grab & Go + Right/Bottom
i. Grab & Go + Left/Top
If Kiosk Menu Selection has been defined, the kiosk will display the available menus that were selected in the Menu Group.
If there are any items on the kiosk menu defined as Alcoholic, the Alcohol Screen will be displayed when the applicable product is selected. In the example below, the Label definitions for Age OK and Age NO have been edited under Kiosk Options.
If the end user selects the "Age NO" option on the Alcohol Screen, all items defined as alcoholic will be unavailable for purchase in the current transaction.
If the Sale Preview Screen is set as None, the cart in the bottom right displays the current cart size and value.
When cart is selected, the order summary is displayed. From this screen the end user can Cancel the sale and return to the Welcome Screen, select Add More to select more items, or select Pay to finalize the transaction.
From this screen it is also possible to increase the quantity of each item, edit the item and associated modifiers, and delete items from the order.
If Cancel is selected, the end user is presented with the option to cancel the transaction or continue with the order.
If the Input Screen has been defined, it will be displayed after the end user selects Pay. The end user must then complete the applicable fields and select Done to progress to the payment options. If no input options have been checked on under Kiosk Options, selecting Pay will progress directly to the Payment Screen.
Selecting Pay will display the Payment Screen.
After the transaction is completed, the Exit Screen is displayed for the period of time as defined under Sales Screen Timeout in Options, before returning to the Welcome Screen.
If an attendant with the necessary access level needs to access the Attendant Menu or Setup. This can be achieved by performing a long press on the MyVenue Logo.
The Attendant will be prompted to enter login credentials.
The Attendant now has the ability to access admin options. Selecting Attendant Menu provides the attendant with mvPOS functionality, so they can perform a Refund, enter a Discount, etc.
When Attendant Menu is selected, the menu appears as below with more options available.
Once the Attendant Menu is no longer required, select Kiosk Menu to return to normal operation.
If the sale is abandoned or there is no activity after the period defined in the menu Options, a prompt will be displayed to either Start new order or Continue with the current order. If no selection is made, the cart transaction is cancelled and the kiosk returns to the Welcome Screen.
If a printer has been assigned to the kiosk and is not available for any reason, e.g. hardware failure or out of paper, an error message will be displayed on the Exit Screen, prompting the end user to note their order number and advise a team member.
Until the printer issue is resolved, a warning is displayed at the top of the kiosk on all screens.
If the kiosk menu is set to Disabled or is unavailable due to defined availability, the Unavailable Screen is displayed until the menu is available again.