Caterdesk Integration: Integration Information

Caterdesk orders seamlessly integrate into Centegra Plus, following the same processing pathway as orders from other sales channels and POS systems, bringing several operational advantages:

1. Unified Reporting: Caterdesk orders become an integral part of standard Centegra Plus reporting. 

2. Kitchen Management Visibility: Caterdesk orders are displayed on the Kitchen Management System (KMS) alongside all other orders. 

3. Inventory Management Precision: For users of the Inventory Management module, stock for Caterdesk orders is consumed in real-time.

4. Revenue Tracking Excellence: Revenue generated through Caterdesk orders is tracked for users of the Revenue Management module through to reconciliation and GL extracts.

Caterdesk does not currently support menus created through Centegra Plus. As a result, a manual mapping process is required within the Caterdesk Platform.

All products available for sale within Caterdesk menus need to be mapped against the Product ID of the corresponding product within Centegra Plus. A full list of Product IDs can be exported using the Product List Report in Centegra Plus.

For any new Caterdesk Order Integration, Centegra will do the configuration required for each location within Centegra Plus for you, and we'll liaise with Caterdesk to ensure that they have all the relevant credentials too. If you have not already discussed your new integration request with your Centegra account manager, Contact Centegra.  

Caterdesk does not currently support menus created through Centegra Plus. As a result, a manual mapping process is required within the Caterdesk Platform.

All products available for sale within Caterdesk menus need to be mapped against the Product ID of the corresponding product within Centegra Plus. A full list of Product IDs can be exported using the Product List Report in Centegra Plus.

Centegra Plus has integrated with Caterdesk to streamline order management, eliminating manual input.

This article examines the details of this integration, its effect on user convenience, and the customisable settings in Centegra Plus for a personalised experience.

Order Integration Information

Caterdesk orders are received into Centegra Plus at the point that the order is closed. The Caterdesk order is normalised as it processes into Centegra Plus, so it reports alongside transactions from all sources in a familiar way. 

Each transaction includes: 

• Products sold within the order.
• Gross, net and tax values per product sold. (Tax is defined within Caterdesk.)
• Product modifiers. 
• Discounts.
• Meal deals.
• Order pick up time. 
• Order reference.
• Order and item notes. 
• Service charge / tips (if applicable; requires configuration).

If your site has integrated KMS in place, the Caterdesk order is added to the KMS at the point that the order is received. (Or a specified number of minutes before the order is received, if a future order.)

Order Integration Management

The following elements of the Caterdesk Order Integration can be amended as required:

• Transaction source (per fulfilment type). 
• Transaction price level.
• Transaction team member. 
• Transaction payment media. 
• Service charge / tips payment media (if applicable).

To update any of the elements above, Contact Centegra and we'll liaise with Caterdesk to arrange this where applicable. 

Caterdesk does not currently support menus created through Centegra Plus. As a result, a manual mapping process is required within the Caterdesk Platform.

All products available for sale within Caterdesk menus need to be mapped against the Product ID of the corresponding product within Centegra Plus. A full list of Product IDs can be exported using the Product List Report in Centegra Plus.

If you're missing any Caterdesk orders within Centegra Plus, Contact Centegra with details of the affected order(s) and we'll investigate further and liaise with Caterdesk where appropriate to resolve this for you.