Skip to main content
Sign in Submit a Ticket

Digital Kitchen Reports: Kitchen Prep Performance

  • Updated

Report Information

The Kitchen Prep Performance report provides insight into how effectively locations perform in the kitchen throughout the day, highlighting where service levels are consistent and where there are opportunities for improvement.

This report is available only to companies that use integrated KMS.

For full details on the data and performance metrics used throughout this report, see the KMS Data Information section at the bottom of the page. 

Access the Kitchen Prep Performance Report via: Digital Kitchen Management > Reporting > Kitchen Prep Performance.

Information on report filter options

The table below summarises report filter options available for this report.

Select Sites/Locations Select which sites or locations to include in the report.
Date Range Select which date range to include data for.
View Type

Select whether to see the report as: 

  • Consolidated: A single output for all selected sites/locations.
  • By Site: A separate output for each site, if multiple are selected.
  • By Site & Location: A separate output for each location, if multiple are selected.
Analysis Style

Select whether to see performance analysis based on: 

  • 60 Minute Periods
  • 30 Minute Periods
  • 15 Minute Periods
  • Individual Transactions

The report output differs per Analysis Style filter option, as covered later. 
Report Group

Select whether to see data split as: 

  • Daily: A section per date. 
  • Daily Day Parts: A section per date, with sub-sections per reporting day part.
Performance Metric

Select to see performance indicators based on: 

  • Total Order Performance: Analyse performance based on the complete order flow, from the point that the order first appears on the KMS until the moment it is marked as collected. 
  • Preparation Performance: Focus on kitchen performance by analysing orders from the point that they first appear on the KMS until the moment they are marked as ready to collect. 
  • Expo Performance: Review customer wait times at expedition by analysing performance from the point that the order has been marked as ready until the moment it is collected. 

 

The report output depends on the selected Analysis Type filter option selected: 

 

Report Output 
Analysis Style: 15, 30, 60 Minute Periods

When the Analysis Style filter is set to "60/30/15 Minute Periods", the report groups orders into 15-, 30-, or 60-minute time periods throughout the day, highlighting performance based on the average results within each period.

The report has two sections, with a summary of performance and late orders at the top and the report data beneath.

Additional Information On This View

All Reporting Profiles

Regardless of which Reporting Profile your company uses, this view of the report is the same as per the example image above.

At the top of each section there are two tables summarising performance for orders in this section, with the full output of report data beneath. The tables below summarise the data shown in each section. 

Performance Summary

Average Time Displays the average order time for all orders within this section per the Performance Metric report filter option selected. 
Time Deviation Displays the range within which most orders (around 70%, assuming roughly normal distribution) were completed. For example, an Average Time of 03:30 with a Time Deviation of 00:30 highlights that around 70% of orders took place between 03:00 and 04:00.

Late Orders (Total Order Time)

Target Time This shows the target Total Order Time, if configured.  
Late Orders Shows the percentage of orders in the section with a Total Order Time that exceeded this target. 

Full Report Data

Transaction ID Displays the ID of the transaction within Cinchio Back Office. 
Source Displays the source of the original transaction.
Order Ref Displays the customers order reference, if applicable. 
Order Time Displays the time that the order should be ready for collection. 
Order Start Displays the time that the order first appeared on the KMS. 
Order Ready Displays the time that the order was marked as ready by the kitchen on the KMS. 
Order Coll'd Displays the time that the order was marked as collected on the KMS. 
Prep Time Displays how long the order spent in kitchen preparation. 
Expo Time Displays how long the order spent waiting for customer collection. 
Total Time Displays how long the order took from start to finish on the KMS. If the overall order time exceeds the Target Time, this is highlighted in red. 
Performance

Per the Performance Metric report filter option, displays a visual indication of how well each order performed in relation to all other orders within the same section of the report. 

This doesn't take into consideration the Target Time; instead, it displays how far each order deviated from the Average Time for orders in this section, with green representing quicker orders and red representing slower orders.  

 

 

Report Output 
Analysis Style: Individual Transactions

When the Analysis Style filter is set to "Individual Transactions", the report provides detailed performance for each order throughout the day, including event timestamps and performance measured in the context of other orders within the same period.

Additional Information On This View

All Reporting Profiles

Regardless of which Reporting Profile your company uses, this view of the report is the same as per the example image above.

At the top of each section there are two tables summarising performance for orders in this section, with the full output of report data beneath. The tables below summarise the data shown in each section. 

Performance Summary

Average Time Displays the average order time for all orders within this section per the Performance Metric report filter option selected. 
Time Deviation Displays the range within which most orders (around 70%, assuming roughly normal distribution) were completed. For example, an Average Time of 03:30 with a Time Deviation of 00:30 highlights that around 70% of orders took place between 03:00 and 04:00.

Late Orders (Total Order Time) 

Target Time This shows the target Total Order Time, if configured.  
Late Orders Shows the percentage of orders in the section with a Total Order Time that exceeded this target. 

Full Report Data

Time Slot Per the Analysis Style report filter option, displays when the time slot started.
Order Count Displays the number of orders passing through the KMS during the time slot.
Late Orders Displays the percentage of orders within the time slot that have a Total Order Time that exceeded the Target Time, if configured. 
Avg Prep Time Displays the average time that orders spent in kitchen preparation during this time slot. 
Avg Expo Time Displays the average time that orders spent waiting for customer collection during this time slot.  
Avg Total Time Displays the average time that orders spent from start to finish on the KMS during this time slot. 
Max Time Per the Performance Metric report filter option, displays the maximum time captured during the time slot. 
Performance

Per the Performance Metric report filter option, displays a visual indication of how well orders in this time slot performed in relation to all other orders within the same section of the report. 

This doesn't take into consideration the Target Time; instead, it displays how far orders during this time low deviated from the Average Time for orders in this section, with green representing quicker orders and red representing slower orders.

 

 

Additional Information On This Report

Performance Metrics: Time Deviation 

In addition to providing the Average Time for an order to flow through the kitchen, the Time Deviation is also shown. Using Standard Deviation, this highlights the range in which the majority of orders (about 70%) fall within. For example:

 

Site 1

Site 2
   Average Time

03:30

03:40
   Time Deviation

00:45

00:20

Taking just the Average Time into consideration, it appears that Site 2 isn't performing as well as Site 1 as the average order time is 10 seconds slower. 

However, taking Time Deviation into account, we can see that Site 2 is more consistent in their service with the majority of orders taking place between 03:20 and 04:00 minutes, whereas Site 1 is less consistent with the same proportion of orders taking between 02:45 and 04:15 minutes. 

Performance Metrics: Visual Indicators

Against data within the report their are two performance indicators.

At the end of each row there is a visual indication of how far away from the average order time the order(s) on that line is, compared to other orders within the same section of the report. 

Additionally, against each row you'll see one of four icons to help highlight the performance for that row. 

The order time is reasonably close to the average order time of orders in that section.

Statistically, this falls within ±0.5 standard deviations, i.e. orders with an order time that is within the Average Time ± half of the Time Deviation time shown.  

The order time is noticeably faster than the average order time of orders in that section.

Statistically, this falls between -0.5 and -2 Time Deviations.

The order time is noticeably slow than the average order time of orders in that section.

Statistically, this falls between +0.5 and +2 Time Deviations.

The order time is significantly far away from the average order time of orders in that section and is a statistical outlier, indicating unexpected performance. 

Statistically, this applies to orders >2 standard deviations or <-2 standard deviations, i.e. orders with an order time that is outside of the Average Time ± twice the Time Deviation time shown.  

Data: Target Order Times

Target Order Times are set at Company level, with the option to apply an override at Site level and/or at Location level. The Target Order Time shown in the report depends on which View Type filter option is used: 

  • Consolidated: The company level target time is used in all cases. 
  • Split By Site: Per section, if the site has an override target time that is used. If no override exists, the company level target time is used. 
  • Split By Location: Per section, if the location has an override target time that is used. If not, if the site that the location belongs to has an override target time that is used. If no override exists, the company level target time is used. 

Data: Data Points & Glossary

Order Start Timestamp that the order first reaches the KMS. 
Order Ready Timestamp that the order is bumped off the kitchen screens and becomes available on the order ready board. (Uses the latest if multiple exist in cases where an order was restored.)
Order Collected Timestamp that the order is cleared off the order ready board. (Uses the latest if multiple exist in cases where an order was restored.)
Prep Time / Preparation Performance The time between the Order Start & Order Ready timestamps, representing the time that the order spent in the kitchen. 
Expo Time / Expo Performance The time between the Order Ready & Order Collected timestamps, representing the time that the order spent at expo or on the order ready board. 
Total Time The time between the Order Start & Order Collected timestamps, representing the full order time. 

Should there be any incomplete data for orders flowing through the KMS:

  • In cases cases where Order Ready is not available due to KMS configuration, the Order Ready time uses the Order Start timestamp. 

  • In cases where Order Collected is not available due to orders timing out when not marked as collected, the Order Collected time users the Order Ready timestamp. 

  • In cases where Order Start is missing, or multiple datapoints are missing, the order is omitted from KMS data reporting.   

Related articles