Introduction
A transaction cannot be deleted via Cinchio Back Office.
Options to nullify a transaction include:
- Transaction Refund
- For integrated POS, enter a refund on the POS which will flow through into Cinchio Back Office.
- For Cinchio Kiosk & Mobile, refund the transaction via Cinchio Back Office as covered in This Article.
- Transaction Reversal
- Selected integrated partners may reverse a transaction in Cinchio Back Office when cancelling/refunding the order within the external platform. Check with your order provider.
- For integrated partners that do not support transactions reversals, these can be done manually within Cinchio Back Office as covered below.
Transaction Reversals
The ability to reverse a transaction depends on the transaction source. If you are unsure on whether a transaction reversal should be done, contact Cinchio for more information.
For audit purposes, a reversal retains the original transaction and creates a new transaction with the same date and time as the original transaction, where each sale item line and payment line is the opposite of the original transaction.
To reverse a transaction, you must be assigned to a user role that has Delete rights for the Dashboard - Transactions right. For information on user role access, Click Here. The transaction must also not fall within a cash up that has been approved, or a period which has been closed.
To reverse a transaction:
- Access the transaction within Cinchio Back Office.
- Select [REVERSE TRANSACTION].
- Confirm to reverse the transaction.
A new transaction is now created as an exact opposite of the original transaction. Note that:
- The original transaction will display a message at the top of the page to advise that it has been reversed, with a link into the reversal transaction.
- The reversal transaction will display a message at the top of the page advise that it is a reversal, with a link into the original transaction.