Orderswift Integration: Integration Information

Orderswift orders seamlessly integrate into Centegra Plus, following the same processing pathway as orders from other sales channels and POS systems, bringing several operational advantages:

1. Unified Reporting: Orderswift orders become an integral part of standard Centegra Plus reporting. 

2. Kitchen Management Visibility: Orderswift orders are displayed on the Kitchen Management System (KMS) alongside all other orders. 

3. Inventory Management Precision: For users of the Inventory Management module, stock for Orderswift orders is consumed in real-time.

4. Revenue Tracking Excellence: Revenue generated through Orderswift orders is tracked for users of the Revenue Management module through to reconciliation and GL extracts.

Orderswift does not currently support menus created through Centegra Plus. As a result, a manual mapping process is required within the Orderswift Platform.

All products available for sale within Orderswift menus need to be mapped against the Product ID of the corresponding product within Centegra Plus. A full list of Product IDs can be exported using the Product List Report in Centegra Plus.

For any new Orderswift Order Integration, Centegra will do the configuration required for each location within Centegra Plus for you, and we'll liaise with Orderswift to ensure that they have all the relevant credentials too. If you have not already discussed your new integration request with your Centegra account manager, Contact Centegra.  

Orderswift does not currently support menus created through Centegra Plus. As a result, a manual mapping process is required within the Orderswift Platform.

All products available for sale within Orderswift menus need to be mapped against the Product ID of the corresponding product within Centegra Plus. A full list of Product IDs can be exported using the Product List Report in Centegra Plus.

Centegra Plus has integrated with Orderswift to streamline order management, eliminating manual input.

This article examines the details of this integration, its effect on user convenience, and the customisable settings in Centegra Plus for a personalised experience.

Order Integration Information

Orderswift orders are received into Centegra Plus at the point that the order is closed. The Orderswift order is normalised as it processes into Centegra Plus, so it reports alongside transactions from all sources in a familiar way. 

Each transaction includes: 

• Products sold within the order.
• Gross, net and tax values per product sold. (Tax is defined within Orderswift.)
• Product modifiers. 
• Discounts.
• Order pick up time. 
• Order reference.
• Order and item notes. 
• Service charge / tips (if applicable; requires configuration).

If your site has integrated KMS in place, the Orderswift order is added to the KMS at the point that the order is received. (Or a specified number of minutes before the order is received, if a future order.)

Order Integration Management

The following elements of the Orderswift Order Integration can be amended as required:

• Transaction source (per fulfilment type). 
• Transaction price level.
• Transaction team member. 
• Transaction payment media. 
• Service charge / tips payment media (if applicable).

To update any of the elements above, Contact Centegra and we'll liaise with Orderswift to arrange this where applicable. 

Orderswift does not currently support menus created through Centegra Plus. As a result, a manual mapping process is required within the Orderswift Platform.

All products available for sale within Orderswift menus need to be mapped against the Product ID of the corresponding product within Centegra Plus. A full list of Product IDs can be exported using the Product List Report in Centegra Plus.

If you're missing any Orderswift orders within Centegra Plus, Contact Centegra with details of the affected order(s) and we'll investigate further and liaise with Orderswift where appropriate to resolve this for you.