Organising product information is a key part of effective product management, and the Products section within the Product Management section is central to this. Whether you’re an experienced user or new to Cinchio Back Office, understanding how to manage products effectively is essential.
This guide provides a clear reference to the Products section, offering practical insights and solutions. The goal is to remove uncertainty and help you make the most of this tool to organise and manage your product database with confidence.
For any inquiries or challenges, our support team is ready to assist. Contact Cinchio support for assistance:
Frequently Asked Questions
What Is The Difference In "Product ID", "PLU" & "Product Code"?
Within Cinchio Back Office, each product has three identifiers:
- Product ID: This is the unique ID for the product within Cinchio Back Office, and is used to relate the product to selected POS systems and third-party integrations.
- PLU: This is the products numerical identifier within your product list, and is used to relate the product to selected POS systems.
- Product Code: This is the products alphanumeric identifier for your company. Often this will match the PLU, but this can be changed to reflect your internal product codes if required. .
How Do Back Office Products & POS Products Differ?
Within Cinchio Back Office a product has a few differences which depend on where it got created:
Back Office Products
A Back Office product is one that is created and fully maintained within Cinchio Back Office. They are independent of any POS system.
Back Office products can be created for use within the Back Office only (e.g. Inventory products), but they can also be created for use in external POS and Remote Order platforms. You just need to ensure that appropriate product mapping is in place to link the POS/Remote Order product to your Cinchio Back Office product.
The way in which products are mapped can vary per third-party platform. If you need to map products and are unsure on which reference to use, contact Cinchio support for assistance:
POS Products
A POS product is one that is created in a POS system integrated with Cinchio Back Office, which in turn automatically creates a corresponding product within Cinchio Back Office.
POS products are created with the core product settings needed for basic product reporting and functionality. You can apply additional settings within Cinchio Back Office as required.
In some cases, certain elements of the product may be locked down within Cinchio Back Office, as these are updated through any changes actioned within the POS system. If you need more information on POS Products for the POS system that you use, contact Cinchio support for assistance:
in Centegra Plus as per the relevant POS integration. Core product settings are inherited from the POS and assigned to the product within Centegra Plus, where additional settings specific to Centegra Plus functionality can be defined.
How Do I Upload Images & Files Against Products?
For more information on uploading images and documentation against products, Click Here.
How Do I Check Allergens Assigned To Products?
For details on how to check allergens assigned against a product, Click Here.
A table for allergens assigned to all products is also available to view in the following areas: