Dynamic Fees

Against each location, you can add custom fees that get added against the bill when customers reach the checkout stage of the ordering process on selected channels. 

Guest Tipping is available for the following order channels: 

• Mobile
• F&B Kiosk
• Retail Kiosk

Head to Digital Order Management > Advanced Options > Location Setup. 

Select the location, then navigate to the Dynamic Fees section, within Guest Charges & Contributions. 

Within this section, you can select [edit] and: 

• Edit existing fees.
• Select [Add Fee] to add a new fee.
• Remove existing fees by selecting the delete icon and confirming. 

Select [Save] to confirm any changes made within this section. Changes are reflected immediately on the order channel. 

Against each fee, the following settings are available:  

• Name: Enter a name for the fee that your customers will see at checkout.
• Fee (%): Against each order channel available at your location, enter the fee percentage value. If a fee is not applicable at a channel, you can leave this blank or enter zero to hide this fee from customers.
• Order Fee Media: Select which Payment Media the fee should report against. As fees are considered as liabilities in reporting, they will report against a payment media with a negative value within the Transaction.
• Description: Optional. Enter a short description to explain the additional fee to your customers. 

To customers, this will show when checking out in the Tax & Fees section: