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Digital Ordering Updates - May 2026 - Rattlesnake 5/TBD

  • Updated

This article contains a summary of recent updates. 

Operational

Order types

Introduced order type settings to provide greater flexibility in creating multiple ordering experiences for guests. Created by mapping fulfillment types to delivery management at a channel level

Delivery management types supported: 

  • Mobile:
    • None: customer collection (pickup)
    • Table: delivery to a table
    • Onsite delivery: delivery to a location
    • Apex: delivery to lockers
  • Kiosk:
    • None: customer collection (pickup)
    • Apex: delivery to lockers

Per order type can support:

  • Custom KDS naming
  • Frontend marketing names across locales (EN, ES, UK)
  • Notification settings management

Notifications

  • Notifications can now be enabled or disabled per order type configuration
  • Mobile: When enabled, SMS notifications can be selected
  • Kiosk: When enabled, users can choose between SMS or buzzer notifications
  • SMS notifications support:
    • A global template or
    • A custom message (up to 75 characters)
  • Kiosk: Introduced receipt screen across all flows
  • Removed order confirmation SMS messaging (consolidated into order readiness SMS)

Backoffice documentation: LINK

URLs & QR Codes

  • Additional QR codes and URLs are generated in the backoffice portal for each order type configuration. This provides the flexibility to lock in a specific experience when needed. For example, a URL dedicated to pickup only or one designed specifically for table delivery.

Channels

Mobile

Order types

  • When multiple order types are configured, the guest can choose their desired order type. When only one order type available, the option is pre-selected 

Give X

  • Added QR code scanning to give x

UK localization

  • Updated UK locale language to align with the latest regional terminology standards

Minor fixes

  • Fixed an issue where the advanced ordering endpoint was being called regardless if advanced order was turned on

  • Resolved a bug causing the “Place Order” button color to ignore location specific overrides

Kiosk

Order types

  • When multiple order types are configured, the guest can choose their desired order type
  • Receipt options are now consistently available on the confirmation screen across all flows
  • Added QR code scanning on the confirmation screen to retrieve receipts

Minor fixes

  • Fixed an issue where the phone number country dropdown did not always display the previously selected country code as preselected

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