Ending The Shift
For sites declaring Cash Counts via the Operations Hub, End Shift process available to create a Cash Up and declare a cash count front of house at the end of a shift.
To end the shift, access the Operations Hub and select [Cash Counts].
If your site is configured to Cash Up by Till you'll be prompted to select a till first, whereas if your site is configured to Cash Up by Location or Site, the action will be attributed to the location of the Operations Hub.
Then, select [Enter Closing Count].
Within the Cash Count Shift Details section, the following is available for reference.
- Start Time: Displays the time that the shift started. This is based on the end time of the previous cash up for the Till/Location/Site.
- First Transaction: Displays the time of the first transaction that took place after the Start Time.
- Latest Transaction: Displays the time of the latest transaction for the Till/Location/Site. (Note that it can take few minutes for transactions process once closed on the POS.)
If required, you can also enter the following to flow through into the Cash Up that gets created:
- Bag Number: The bag number or reference, if cash is sealed when counted at this stage.
- Notes: Any notes related to the shift or cash count.
The Cash Counts section is laid out per the Default Cash Up Count Template assigned against the site. Enter counts as required and then select [Count Complete].
Then, select [Confirm] to confirm the action.
You'll then be presented with a Shift Summary report to review on screen. The Shift ID shown relates to the Cash Up record that was created when confirming the end shift action above.
Additional Information
When selecting [Confirm] to end the shift, in Back Office a Cash Up is created in Counted state containing the counts declared. This Cash Up can be edited via Back Office if any adjustments to the cash count are required, and to progress the Cash Up to Approved state once the count has been validated by management.
The [Enter Closing Count] button is disabled after the Cash Up is created. This option will remain disabled for at least 10 minutes to prevent duplicated cash up records. Additionally, if the Start Shift aspect of this feature is being utilised as the site has a Default Float Entry Template, the button will remain disabled until a Cash Event representing the float declaration of the next shift is created either via the [Enter Opening Float] procedure on the Operations Hub or manually within Back Office.