NCR Silver / Aloha Cloud
Ending the Day in Silver and Cinchio Back Office
How to clear Deliveroo orders, check for open transactions and end your shift at the close of the day.
In this article
Before you start
We recommend the manager is the last member of staff to clock off and end shift, so they have access to any open tickets that still need closing. At the end of the day there should be no staff logged into the POS system and all financial shifts should be closed. This prevents orders carrying over to the next day with sales assigned to the wrong day.
There are a few steps to follow to end the day:
- Enter Deliveroo orders using a different order mode.
- Ensure all transactions are closed.
- End shift (as above in "Ending a Shift in Silver") and clock out within the NCR Silver POS
- Use the End Shift function (using the Cinchio Back Office End Shift screen)
or
How do I enter Deliveroo orders?
Important
Deliveroo orders need to be entered before clocking out and ending the shift.
1
Select "Phone/Drive Thru"
2
Select "Drive Thru"
3
Enter the items needed for the Deliveroo transaction
4
Apply a discount if needed
Select Ticket Discount > New and choose a discount, for example 20% Online. This discount should only be used for the Deliveroo exclusive offer.
5
Select "Pay" > "Deliveroo" > "Exact Change"
Once all Deliveroo orders have been added, continue with your normal end of day process.
How do I check for open transactions?
To recall a saved ticket, press while on the POS and choose RECALL/REPRINT.
You will then be presented with a screen showing open and closed tickets.
You can then open the open orders. If they were created by someone else, you may need to press on the order and select TAKE OWNERSHIP to be able to recall the ticket. Review the ticket and decide if it needs to be paid off or voided/deleted.
Once all open tickets have been dealt with, you will need to perform the end shift function of Cinchio Back Office.
Ending shift on NCR
A report should print out once you have clocked out for your shift.
How do I use the till link to end shift?
At the EPOS, swipe up from the bottom centre of the screen to view the quick access menu, or exit NCR and find the Cinchio Back Office icon.
This will open a dashboard showing the sales reports for the day. On the right-hand side you will see a menu where you can select END SHIFT:
For sites that cash up by till, the icon selected above will direct you to the relevant till based on the physical till you're using. You can also view other tills by selecting the button for the till name you need. For sites with a single till, the screen will look like this:
Within each till (or for all tills consolidated), the date and time of the shift Start is displayed. This start time is the date and time the previous shift for this till ended.
By default, the End date and time defaults to the time the shift end page for the till (or site) was accessed. If required, this can be changed to alter the shift end time, however it cannot be in the future and must be at least 5 minutes after the shift started.
To end the shift, confirm that the END date and time is correct, then select END SHIFT.
A pop-up will display showing the details of the end shift; check this is correct, then select CONFIRM to end the shift.
Once confirmed, this creates a Pending cash up record within the back office for the shift, for the selected till (or for all tills, if set to cash up by site). The cash up will need to be filled in on C+, which can be done via the till by selecting Open Centegra Plus and logging into C+:
If required, repeat this for each till. This can either be completed via each physical till at the relevant time, or by selecting the required till button within the shift end section of the current till to switch to the shift end data for that till.
Recommendation
To run your cash up reports you will need to access Centegra plus. Please allow up to 5 minutes after the last transaction is closed for all figures to be updated.
Depending on your subscriptions, you will either need to run reports to cash up from Centegra plus > transaction media, or access the cash up module from the till / Centegra plus cash up module.