Introduction
Supplier Orders allow you to place and manage orders with suppliers, helping ensure stock is replenished accurately and on time.
This guide covers common questions and troubleshooting tips to help you use this feature effectively. Whether you're creating orders, tracking deliveries, or resolving discrepancies, Supplier Orders provide clear visibility and control over your purchasing process.
Use this guide to understand how supplier ordering works, resolve issues quickly, and maintain accurate stock levels across your locations.
If you can't find what you're looking for, contact Cinchio support for assistance:
Frequently Asked Questions
Can I See Stock On Hand Within Supplier Orders?
Yes, if Stock On Hand Visibility is enabled for your company, you can access the current Stock On Hand at the site against each product within the Supplier Order.
For more details, Click Here.
Can I Order Non-Inventory Items From Suppliers?
Typically, products received from suppliers are configured for inventory, however it is possible to use the supplier orders feature to place orders for non-inventory items too - or overheads - such as cleaning materials or stationery.
For details on how to configure these products for ordering, Click Here.
Troubleshooting
The Product I Need To Order Is Not Listed
When creating a supplier order, the following Inventory Products are available to select:
- Any Supplied type products that have an "Enabled" supplier product linked to the supplied product for the selected supplier.
- Any Other type products that are configured for overhead purchasing.
You can type to search for products in this list using any part of the supplier product name.
If you are unable to locate the require product(s), contact your company's Inventory Management administrator.
A Supplier Has Not Received An Order Email
If your supplier advises that they have not received your order via email, and you believe that the [EMAIL ORDER] option was used when placing the order:
- First, check to confirm that the order is in Ordered state.
- Next, check with the supplier to ensure that the email has not been treated as spam/junk, or has not been misplaced within their email inbox.
- Finally, check with the supplier to ensure that they are able to receive emails from noreply@centegraplus.com. In some cases, the supplier may need to whitelist this address.
If none of the above options explain the missing order email, contact Cinchio support for assistance with details of the order:
Recommendation
To reduce the risk of error when placing supplier order emails, it is recommended that:
- The suppliers email address is stored against the supplier within Supplier Setup in Cinchio Back Office.
- The sites email address is stored against the site within Site Setup in Cinchio Back Office.
By storing the email addresses above, the email addresses will populate by default when preparing to send the order via email from Cinchio Back Office.