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Cash Counts: FAQs & Troubleshooting

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Revenue Management

Cash Counts: FAQs & Troubleshooting

Answers to common questions about cash counts, and help with tracking down cash variances.

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In this article

Introduction

Cash counts help you record and reconcile the cash held on site accurately, giving you visibility of cash movements and highlighting any variances that need investigating.

This guide answers common questions and gives troubleshooting tips, whether you're carrying out a routine period-end cash count, investigating a discrepancy or reviewing cash performance.

Frequently Asked Questions

QWhich accounts need counting at period end?

Every cash period automatically shows all site accounts of these types assigned to the site, and each one needs a count at the end of the period:

  • Cash
  • Control
  • Float

Account no longer used?

If the period shows an account your site no longer uses and it has no balance, you can remove it from your site accounts so it stops appearing in cash periods.

Troubleshooting

I have a cash count variance that needs investigating

The Cash Account Variance report breaks down any variances at the end of the period. It also shows each account's opening balance, carried forward from the previous period's closing count, and a summary of every cash movement in the period, grouped by movement type.

Use it to trace where a variance came from. These are the most common causes:

Cause
Solution
The previous period isn't approved yet

The Opening column only shows the previous period's closing count once that period is approved. Move the previous period to Approved.

A count in this period is wrong

Check the Count column matches the physical cash held in each account at the end of the period. If it doesn't, correct the count on the count sheet.

A count in the previous period was wrong

This makes the Opening column wrong in this period. Roll back the previous period and correct the count.

A record is still outstandingFor example, a cash up not yet approved.

Run a Trial Approve to find any outstanding records that need finalising in the period.

A record has the wrong dateFor example, a bank deposit dated in the wrong period.

Check each account's movement totals match what actually happened during the period. If they don't, review the records behind the total. Roll back any record with the wrong date, correct it and re-approve it.

A record contains a mistakeFor example, a cash purchase from the wrong account, or the wrong value entered.

Check each account's movement totals as above. Roll back any record containing a mistake, correct it and re-approve it.

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