Digital Order Management
Location Setup
Shape the digital ordering experience at each location: how customers order, how they're notified, what they see and what they're charged.
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About
Location Setup lets you shape the digital ordering experience at each location, from how customers order and get their food, to the branding and images they see.
Four groups of settings
Channels, order options, delivery and notification, and links and QR codes.
Brand colour and the images on each channel.
Gift card and account payment providers.
Tips, round-up donations and fees.
What's available on each channel
Mobile
F&B Kiosk
Retail Kiosk
Onboarded locations only
These settings are only available for locations onboarded for at least one digital order channel. See settings unavailable.
Ready to start?
Go to the Settings tab.
Settings
Choose a group of settings, then what you're updating.
Open Location Setup first
Go to Digital Order Management > Advanced Options > Location Setup and select the location.
General Order Settings
What are you updating?
Digital Order Channels
Channels
- Mobile
- F&B Kiosk
- Retail Kiosk
Where to find it
Open Digital Order Channels in General Order Settings.
1
Update the details
Fill in:
The location's name, as customers see it.
The location's reference. For information only.
Optionally, a description to show on your mobile store.
Optionally, a custom message to include in SMS receipts.
2
Save
Select SAVE.
The location's details are updated.
The location's order channels are listed below, showing whether each one is active.
Adding a channel?
Retail Kiosk Configuration
Channels
- Retail Kiosk
Where to find it
Open Retail Kiosk Configuration in General Order Settings.
This section shows the core setup of the location's retail kiosks, for reference:
The menu destination that gets menu updates from Cinchio Back Office.
The Yellow Dog store this location is linked to. Its products reach the kiosk through the product family below.
The family holding every product from Yellow Dog. Products with a barcode can be scanned on the kiosk.
The menu published to the menu destination:
The price level holding prices from Yellow Dog for this location. Select it to see the default tax rate given to new products.
Prices come from Yellow Dog
You can't edit prices on this price level, unless the product is on the menu as a button item because it isn't in Yellow Dog. If a Yellow Dog product's price is changed in Cinchio Back Office, Yellow Dog changes it back.
Full menu refresh
Select Full Menu Refresh to send the whole menu to the kiosk, including every scannable product and any pending changes to deals and the menu.
Not for day-to-day changes
Use a standard menu publication for everyday menu and deal changes. A full menu refresh is usually only needed during onboarding.
Order Settings
Channels
- Mobile
- F&B Kiosk
- Retail Kiosk
Where to find it
Open Order Settings in General Order Settings.
1
Set the options
Set the options for your channels:
F&B channels
Special Instructions: whether customers can add notes to items.
Advanced Orders: whether customers can order on mobile for later the same day.
Period Intervals (Mins): with Advanced Orders on, the length of each time slot customers choose from.
Retail channels
Store Mode PIN: the PIN used to reach manager functions on the kiosk.
2
Save
Select Save.
The changes show on the order channel straight away.
Delivery & Notification
Channels
- Mobile
- F&B Kiosk
Choose how customers enter their details at checkout, and how they're told their order is ready.
Where to find it
Open Kiosk Delivery & Notification Management or Mobile Delivery & Notification Management in General Order Settings.
1
Open the channel's settings
In the section for the channel, select Edit. You can then add a delivery method, edit one, or change their order if there's more than one for a fulfilment type.
2
Set up the delivery method
For each delivery method, fill in:
How the order gets to the customer.
How the customer is told the order is ready. You can choose more than one.
The name customers see when choosing how to order.
Optionally, a different name to show in the kitchen.
Optionally, a custom text message sent when the order is ready.
3
Fill in any extra settings
Some delivery methods need extra settings:
Which delivery method?
Table or onsite delivery
With Custom Text Entry, the text shown next to the field.
With Delivery Points, the delivery points to offer.
Apex Locker
As provided by the Apex Locker integration.
Counter collection
No extra settings are needed.
Customers see the delivery methods you've set up at checkout.
Delivery methods by channel
The delivery and notification methods available depend on the channel:
Which channel?
F&B Kiosk
Customers collect from a locker, at locations with an Apex Locker integration. Notified by: Pickup Code Via Text Message.
Customers collect from a counter. Notified by: Other (such as an order ready board), Text Message or Buzzer.
Mobile
Customers collect from a locker, at locations with an Apex Locker integration. Notified by: Pickup Code Via Text Message.
Customers collect from a counter. Notified by: Other (such as an order ready board) or Text Message.
Orders are taken to a location on site, such as a room. Notified by: Other. Needs a Delivery Location Method.
Orders are taken to a table. Notified by: Other or Text Message. Needs a Delivery Location Method.
URLs & QR Codes
Channels
- Mobile
- F&B Kiosk
Where to find it
Open URLs & QR Codes in General Order Settings.
Copy or download links and QR codes that take customers straight into your mobile ordering. There are up to three:
Customers can choose any order method available at the location.
Customers can only order to dine in. Useful on site, for example for ordering at the table.
Customers can only order to take out. Useful online, for example for click and collect.
Branding & Assets
What are you updating?
Brand Settings
Channels
- Mobile
- F&B Kiosk
- Retail Kiosk
Where to find it
Open Brand Settings in Branding & Assets.
The site's Default Brand Colour is shown for reference. You can override it for some of this location's channels.
1
Choose the colour
Fill in:
The colour for this location.
The channels at this location that use it.
2
Save
Select SAVE.
The chosen channels use the new brand colour.
Mobile Images
Channels
- Mobile
Where to find it
Open Mobile Images in Branding & Assets.
Header image
Shown in the header of the mobile ordering experience.
Uploading
1
Start the upload
Select Upload, or Edit to replace an image.
2
Choose the image
Either select Choose File to choose an image from your device, or enter the Image URL of an image hosted online.
3
Save it
The image shows in greyscale as Save Pending. Select SAVE to finish.
The channel is updated, and the current image shows in this section for reference.
Kiosk Images (F&B)
Channels
- F&B Kiosk
Where to find it
Open Kiosk Images in Branding & Assets.
Get the look right
See the Digital Ordering Best Practice Guide.
Which images you can change
Welcome screen
Welcome Screen Logo: your logo, for some screen types.
Carousel Images 1-3: up to three images on the welcome screen.
Header
Header Image: the background of the kiosk header.
Header Logo: your logo in the kiosk header.
Kiosk Screen Type
Singular Asset
The welcome screen shows carousel images only.
Component
The welcome screen shows carousel images, a logo and a header image.
Uploading
1
Start the upload
Select Upload, or Edit to replace an image.
2
Choose the image
Either select Choose File to choose an image from your device, or enter the Image URL of an image hosted online.
3
Save it
The image shows in greyscale as Save Pending. Select SAVE to finish.
The channel is updated, and the current image shows in this section for reference.
Retail Kiosk Images
Channels
- Retail Kiosk
Where to find it
Open Retail Images in Branding & Assets.
Get the look right
See the Digital Ordering Best Practice Guide.
Uploading
1
Start the upload
Select Upload, or Edit to replace an image.
2
Choose the image
Either select Choose File to choose an image from your device, or enter the Image URL of an image hosted online.
3
Save it
The image shows in greyscale as Save Pending. Select SAVE to finish.
The channel is updated, and the current image shows in this section for reference.
Payments & Integrations
What are you updating?
Gift Card & Account Payment Providers
Channels
- Mobile
- F&B Kiosk
Where to find it
Open Card & Account Payment Provider in Payments & Integrations.
Turn on the gift card and account payment providers your company has, for this location's ordering channels.
1
Open the providers
Select Edit to add, change or remove providers.
2
Set up each provider
For each provider, fill in:
A gift card or account payment provider your company has.
How customers can use their gift card or account at checkout. The options depend on the provider.
Tick to use it on mobile.
Tick to use it on the F&B kiosk.
Customers can pay with those providers on the channels you chose.
Guest Charges & Contributions
What are you updating?
Guest Tipping
Channels
- Mobile
- F&B Kiosk
Where to find it
Open Guest Tipping in Guest Charges & Contributions.
1
Open the section
Select Edit.
2
Set the tip prompts
For each channel, you can:
3
Save
Select Save.
The Add tip section shows at checkout straight away, where it's on.
Round-Up Donations
Channels
- Mobile
- F&B Kiosk
- Retail Kiosk
Where to find it
Open Round-Up Donation in Guest Charges & Contributions.
1
Open the section
Select Edit.
2
Set up the prompt
Fill in:
For each channel, turn round-up prompts on or off.
The title and description customers see at checkout.
3
Save
Select Save.
The Round up & donate section shows at checkout straight away, where it's on.
Digital Service Fees
Channels
- Mobile
- F&B Kiosk
- Retail Kiosk
Where to find it
Open Digital Service Fees in Guest Charges & Contributions.
1
Set the fee
For each channel, enter the fee as a percentage. Leave it blank or enter zero to hide the fee on that channel.
2
Save
Select Save.
Customers see the fee at checkout straight away, on a Service Fee line described as Offset digital cost.
Dynamic Fees
Channels
- Mobile
- F&B Kiosk
- Retail Kiosk
Where to find it
Open Dynamic Fees in Guest Charges & Contributions.
Add your own fees to the bill at checkout.
1
Open the section
Select Edit. You can then change a fee, select Add Fee to add one, or select the delete icon and confirm to remove one.
2
Set up each fee
For each fee, fill in:
The fee's name, as customers see it at checkout.
For each channel, the fee as a percentage. Leave it blank or enter zero to hide it on that channel.
The payment media the fee reports against. Only media with a media type used for liabilities or charges are listed.
Optionally, a short explanation for customers.
3
Save
Select Save.
Customers see the fees at checkout straight away, in the Tax & Fees section.
FAQs
Troubleshooting
Settings are unavailable because digital ordering isn't turned on
Location Setup settings are only available once the location has been onboarded for at least one digital order channel. Until then, you'll see this message: