To send the order to the supplier via email direct from Cinchio Back Office, head to Inventory Management > Supplier Orders > Orders, locate the order and select [Edit].

Within the order, select [EMAIL ORDER]. 

Within the email form, check/enter the email recipients and confirm that the order is correct before selecting [Email & Order].

This will update the order to Ordered state and email the order from noreply@centegraplus.com.

Note that it is possible to auto-populate the email recipients in the order form:

• The suppliers email address will populate if set within the Supplier Setup. 
• The site email address will populate if set within Site Setup.  

Electronic ordering (aka EDI ordering) is available for selected suppliers only.

To do this, head to Inventory Management > Supplier Orders > Orders, locate the required supplier order and select [Edit]. 

Within the order, select [Order & Send Via EDI]. 

Within the order form, check that all details are correct and then select [Send Via EDI].  

This will progress the order to Ordered state and raise an electronic order request within Cinchio Back Office. 

The electronic order request will be actioned within up to 10 minutes, at which point the order will be posted into the suppliers order system.  

It is recommended that you check the status of the order once the EDI request has completed to confirm that the order has been sent. You can do so within the EDI Request section at the bottom of the order page, as well as by using the EDI Order Status Dashboard Widget.

Note that: 

• The option to send via EDI is only available if the order Expected Date is at least 12 hours ahead.
• EDI orders are not sent immediately. It can take up to 10 minutes for EDI requests to be actioned, therefore take this into account when considering supplier cut of times for orders.  

If the order is placed with the supplier outside of the Cinchio Back Office system (e.g. via telephone), then you can simply mark the order as Ordered in Cinchio Back Office to inform other users that the order has been placed.

To do this, head to Inventory Management > Supplier Orders > Orders, locate the supplier order and select [Edit].

Within the supplier order, select [Manual Order] and confirm. 

This will progress the order state from Preparation to Ordered.