Digital Kitchen Management
KDS
A browser-based kitchen display for managing orders, ideal for kitchens without an integrated kitchen management system.
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About
The KDS (kitchen display system) is a browser-based screen for managing kitchen orders. It's ideal for smaller kitchens, or anywhere without an integrated kitchen management system.
It shows incoming orders clearly, in the order they're due, so kitchen staff can prepare and complete them accurately.
Order comes in
It appears as a ticket, in due-time order.
Kitchen prepares it
The ticket colour shows how urgent it is.
Bump it
Tap the ticket to clear it when it's ready.
Part of Digital Kitchen Management
See Digital Kitchen Management. For more about the KDS, contact the helpdesk using the buttons at the top.
Ready to start?
Go to the Using tab.
Using
Find your way around the screen, and manage tickets as orders are prepared.
Layout
The screen has a header across the top, and the order tickets below.
The header
The KDS's name.
The current time. It changes to OFFLINE if the internet connection is lost.
How many tickets are on screen.
Make the tickets bigger or smaller.
Tickets
Tickets are listed in the order they're due. Their colour shows how urgent they are:
Grey
A future order.
Green
Prepare it now.
Orange
Due very soon.
Red
Late.
You can set when tickets turn orange and red for each screen. See ticket colours.
Ticket header
The top of each ticket shows details for the whole order:
For example, Collection.
The customer's name.
When the order is due. Overdue shows if it's late.
Shown in larger text.
Select the header to see more, such as when the order was placed and any extra customer details.
Ticket body
The body shows the order itself. Each item is in bold, on its own line, with its modifiers indented underneath.
Tools
What do you want to do?
Bump a ticket
Clear a ticket from the screen once the order's ready.
1
Select the body of the ticket.
The ticket is removed from the screen.
Asked to confirm?
If Double Bump is on for the screen, you're asked to confirm first. See double bump.
Delay a ticket
Move an order's due time later, or earlier.
1
Open the ticket
Select the ticket header.
2
Enter the minutes
Enter how many minutes to move the due time by. Use a negative number to bring it forward.
3
Delay it
Select DELAY.
The ticket's due time is updated.
The customer isn't told
Changing the due time here doesn't let the customer know.
Recall a bumped ticket
Bring back a ticket that was bumped by mistake.
1
Show bumped tickets
In the header, switch the display mode from Active to Bumped. Recently bumped tickets are shown.
2
Restore it
Select the body of the ticket, then RESTORE TICKET.
The ticket is back on the Active screen in its original place, and you're taken back to Active.
FAQs
Frequently asked questions
QHow do I open the KDS screen?
The KDS opens from a secure link, usually bookmarked on the kitchen device.
To find the link, go to Company Settings > Site Setup > Preparation Areas, open the preparation area for the KDS and use the address in Screen Link.
QHow do I change when tickets change colour?
In the preparation area for the KDS, set:
How many seconds after the due time the ticket header turns from green to orange.
How many seconds after the due time it turns from orange to red.
QHow do I turn on double bump?
In the preparation area for the KDS, turn on Double Bump. Staff are then asked to confirm before a ticket is bumped.