Head to Product Management > Deals > Deals in the main menu. 

Select [New Deal], and then enter the following: 

• Deal Name: Enter the name of the deal as you know if in the Back Office. 
  • Recommendation: Use the Deal Name to make this deal easily identifiable for other Back Office users.
• Deal Type: Select the deal type from the options available. 
• Deal Reporting Product: Select which product this deal should report against in Back Office transactions. 
• Discount Level: Select "Entire Transaction". 
  • Note: Deals applicable to "Specific Items" (e.g. Bundles, Buy X Get Y, etc.) are coming later.
•  Available From/To: Select when this deal is available. 
  • Recommendation: If the deal is always available, pick a Available To date that is far in the future. 

Select [Save] then move on to Step 2.

Within the deal you'll see 4 collapsible sections: 

• Deal Details: This section contains the details entered in Step 1, if you need to change them in the future.
• Deal Conditions: Deal conditions are not yet supported by Kiosk/Mobile - these are coming later. 
• Deal Discounts: It is this section you'll be updating in Step 2.
• Deal Availabilities: Availability rules are not yet supported by Kiosk/Mobile - these are coming later.

In the Deal Discounts section, select [New Deal Discount], and then enter the following: 

• Menu Discount Name: Enter the name of the discount as shown on the Kiosk/Mobile. 
  • Important: This is the discount name that is visible to your customers. 
• Discount Type: Select whether the discount is applied as a Percentage or an Amount. 
• Discount Value: Enter the percentage/amount value for the discount. 
• Tax Option: This populates by default depending on tax rules in your country. 
• Discount Value Limit: This is optional. If you need to apply a limit on the amount of discount a customer can receive in one transaction, enter this here.  

Select [Create] then move on to Step 3.  

A deal needs to be associated with Menus to specify when and where it is available. 

Head to Menu Management > Menu Builder and select [Edit] against the relevant menu. You'll see improvements to the navigation of settings in this page, along with a new section: Deals & Promos.

In the Deals & Promos section, select [Link Deal To Menu], and then enter the following:

• Deal: Select your deal from the list. 
• Promo Code Activation: If the deal is only available to customers entering a promo code, select this option, and then enter the Promo Code.   

Select [Save]. The deal is now associated with the menu and will be available on the Kiosk/Mobile when the menu next gets published to the location(s). 

Deal types are used to group deals logically within the Deals section in Cinchio Back Office, just to make filtering deals a little easier. 

The Deal Type has no impact on the deal setup or the customers experience. 

In orders where discount is applied, discounted items are associated with a deal product for reporting purposes. 

For discounts configured within Connect previously, this was auto-assigned per the standard options available.

Deals configured in Cinchio Back Office provide flexibility for a wide range of deal types across both F&B and Retail environments, from basic transaction level discounts to item level Bundles, Buy X Get Y, Promos etc., therefore, you have the flexibility to select a reporting product which best suits the deal being created.   

Currently "Entire Transaction" level deals are supported by Cinchio Kiosk & Mobile, with support for "Specific Item" level deals coming in early 2026.

Not just yet - Deal Conditions will be supported by Cinchio Kiosk & Mobile in early 2026. 

The "Tax Option" will populate by default based on the standard tax application used in your country.

Unless there is a specific requirement to change this, the default option can be left.  

No - This is optional. It is only used if you want to limit the amount of discount issued per transaction.

Not just yet - Deal Conditions will be supported by Cinchio Kiosk & Mobile in early 2026. 

Deals configured in Cinchio Back Office provide flexibility for a wide range of deal types across both F&B and Retail environments, where Deals can be applied at individual location level or shared across many locations and sites. 

To support this flexibility, association of deals to menus is required to specify the deals required at each location on each platform. 

Yes - When creating a new menu from a copy, you can select whether or not the deals in the existing menu should be copied over into the new menu. 

Yes - When updating your deals, you need to publish the menu(s) for the Kiosk/Mobile to receive the latest updates.