Sales Reports
Sales Audit
Keep an eye on voids, cancelled sales, refunds, no sales and reversals by team member.
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About
The Sales Audit report shows the actions team members take on transactions, at the POS and in Cinchio Back Office. Drill down into the transactions where each action happened, to keep an eye on security.
Open it from Reports & Analysis > Sales > Sales Audit. What it shows depends on the filters you choose.
Get it by email
Save this report as a saved report and schedule it to be emailed to you regularly.
Filters
Choose these before you run the report.
The sites or site groups to include.
The dates to include data for.
Report Output
For each team member: voided items, cancelled sales, refunds, no sales and transaction reversals.
Same for every reporting profile
This report looks the same whichever reporting profile your company uses.
Depends on your POS
These actions come from the POS, and not every POS integration supports all of them. See transaction and sale types.
Columns
The team member who closed the transaction.
The number of items voided in standard transactions. Select it to see each voided item and its void reason.
The gross value of all voided items.
The number of cancelled sales. Select it to see the cancelled transactions.
The gross value of all items in cancelled sales.
The number of refunded items. Select it to see the transactions containing them.
The gross value of all refunded items.
The number of no sales. Select it to see the no sale transactions.
The number of transaction reversals made in Cinchio Back Office. Select it to see the reversals.
Drill down and export
Where a quantity can be selected, you'll see the items and transactions behind it, and can download them as a CSV file.