Important update
Outbound emails from Cinchio Back Office are changing
From the week commencing 12th October 2026, all emails sent by Cinchio Back Office will come from a new address. The new address depends on the region your company is based in.
What is changing
| Current address | noreply@centegraplus.com |
| New address: Europe | noreply@cinchio.co.uk |
| New address: North America | noreply@cinchio.com |
Which emails are affected
This applies to every outbound email from Cinchio Back Office, including:
- Automated reports
- Supplier orders
- New user invitations
- Third-party data extracts
What you need to do
- Update your email rules. If you have any inbox rules or filters set up for emails from Cinchio, update them to include the new address for your region.
- Add the new address to your safe senders list. This helps make sure Cinchio emails do not end up in your junk or spam folder.
- Let your third parties know. Contacts such as suppliers may need to add the new address to their allow list (sometimes called a whitelist) so they continue to receive your orders and other emails.
Tip: Make these changes before the week commencing 12th October 2026 to avoid any interruption to your emails.