Feature update
Changes to Product Suspensions
We've updated Product Suspensions in Cinchio Back Office to simplify the management of suspended products and improve the user experience.
What's changed?
- Back Office Product Suspensions have been relocated and refreshed, making it quicker and easier to suspend and reinstate products from a central location.
- A new Product Suspensions tool has been introduced in the Operations Hub, giving front-of-house teams fast access to suspend and reinstate products as availability changes throughout the day.
- Product Suspensions for Cinchio Kiosk and Cinchio Mobile can now be managed entirely within Cinchio Back Office, providing a single, central place to manage suspensions across all channels.
These changes are designed to streamline product availability management, improve operational efficiency, and give teams greater control over product availability across all sales channels.
In this article
Suspending Products Front-of-House
1Access your location's Operations Hub
Open the Operations Hub on your POS or front-of-house device.
On the home page, select Suspend Products.
Information on the Operations Hub
The Operations Hub is an application made up of tools to help with day-to-day front-of-house tasks, such as quickly suspending a product from sale.
It's usually bookmarked for easy access on your POS or other front-of-house device.
Your company will need to enable the Suspend Products feature on the Operations Hub before you can access it.
You can also open the Operations Hub for your location from the Back Office landing page using the Operations Hub Access widget. If you don't have this widget yet, you can enable it against your user profile by going to Account > My Account > Widgets > Miscellaneous.
2Select your menu
If your location only has one active menu, you won't see this step.
If your location has multiple active menus, first select the menu the product is on.
If your product is on more than one menu, don't worry. You can use any of those menus to find it, because suspending a product on one menu suspends it on every menu it appears on.
3Find the product you need to suspend
Products are grouped by the menu category they're assigned to, and shown in the same order as on the menu.
You can also use the search to filter the list by product name.
Information on Finding Modifiers
When you suspend a product, you suspend every instance of it across all menus.
For example, if you suspend the Fries product in the Sides category, Fries is suspended in the Sides category and anywhere it's used as a modifier on other menu items.
Some products only appear on menus as modifiers. To help you find these, the View All Modifiers section at the bottom lists every modifier on the menu.
4Suspend your product
To suspend the product, select Suspend and then confirm.
Every instance of the product, whether it's used as a standard menu item or a modifier, will be suspended across all menus on every integrated menu platform at your location.
5End your product suspension
To end a suspension, find the product in the same way as before, or use the toggle in the top right corner to show only products with an active suspension.
Select End Now and then confirm.
Every instance of the product, whether it's used as a standard menu item or a modifier, will be available again across all menus on every integrated menu platform at your location.
Information on Partial Suspensions
When you suspend a product in the Operations Hub, it's suspended on all integrated menu platforms, with no scheduled end date.
In Back Office, you can choose individual integrated menu platforms to suspend the product on, if you'd like to keep it available on some platforms.
You can also schedule an end date against individual product suspensions in Back Office, if you know when you'd like the product to become available again automatically.
Any product with a suspension shows a status message beneath its name. If the product is still available on some integrated menu platforms, you can select Suspend All to suspend it on the remaining platforms.
Product Suspensions in Back Office
Product Suspensions have moved!
The Product Suspensions section in Back Office has a new home. You'll now find it under:
Digital Order Management > Product Suspensions
Managing Product Suspensions in Back Office
Creating a Product Suspension
To create a suspension, select the Products to suspend, the Locations within your site to suspend them at, and the Menu Destination platforms to suspend them on.
You can suspend products indefinitely and reinstate them manually later.
Or you can schedule the suspension to end at the end of a selected date.
Updating a Product Suspension
On any existing suspension, select End Now to make the product available again at that location on the integrated menu platform shown.
You can also select Edit to change the suspension's end time.
Handling Failed Suspensions
If a product suspension fails to reach the integrated menu platform, information and tools are available to help you resolve the issue.
Select Retry to resubmit the suspension to the menu platform.
Or select Edit to remove the suspension if it isn't valid, for example if the product doesn't exist on any menu.