Company Settings
Webhooks
See and resend the transaction webhooks sent to your other systems, and manage where they go.
Can't find what you need? Contact Cinchio:
About
Transaction webhooks send your transactions to another system as they come in. Webhooks is where you see what's been sent, resend anything that failed, and manage where they go.
Every transaction webhook from the past 90 days, with its state.
The destinations transactions are sent to.
How a webhook request moves on
Pending
Created, and waiting to be sent.
In Progress
Being sent.
Completed
Sent successfully.
Failed
If a request fails, it shows as Failed, with the reason.
Ready to start?
Go to the Requests tab.
Requests
See the transaction webhooks that have been sent, and resend any that need it.
What do you want to do?
See webhook requests
Go to Company Settings > Webhooks > Webhook Requests to see every transaction webhook from the past 90 days: pending, completed and failed.
Kept for 90 days
Older requests aren't shown.
Not always instant
At busy times, requests may wait a short while before they're sent.
Also on the transaction
Each transaction shows its own webhook requests.
Needs a destination
You'll only see requests if you have a webhook destination set up.
Resend a request
1
Find the request
Go to Company Settings > Webhooks > Webhook Requests and search for the request.
2
Resend it
Select RESEND against it and confirm.
The request goes back to Pending and is sent again shortly. Repeat for any others.
Lots to resend?
Contact the helpdesk using the buttons at the top.
Search
Find webhook requests by site, date, state or transaction.
Shown straight away
When you open Company Settings > Webhooks > Webhook Requests, pending requests for the site you're logged in to are listed.
Searching
Use any of these filters in the Search panel at the top, then select SEARCH:
The sites or site groups to include.
Requests made in the selected dates.
Requests for the selected destination. Leave blank for all.
Requests in the selected states.
A transaction's Cinchio Back Office ID.
A transaction's ID from its transaction source.
What's shown
The webhook destination.
The transaction's Cinchio Back Office ID. Select it to open the transaction in a new tab.
Its ID from the transaction source.
When the request was created.
Its current state.
When it was sent.
The response, if it failed.
Why it failed, if it did.
Configuration
See and manage the destinations transactions are sent to.
Set up by Cinchio
Cinchio sets up webhook destinations for you. Contact the helpdesk using the buttons at the top.
Viewing destinations
Go to Company Settings > Webhooks > Webhook Configuration. Each destination shows:
The destination's name.
Who manages it.
Where transactions are sent.
Whether it's turned on.
Turning a destination on or off
1
Select ENABLE or DISABLE at the end of its row.
FAQs
Frequently asked questions
More questions coming soon
Can't find what you need? Contact the helpdesk using the buttons at the top.