Operations Hub
Suspend Products
Quickly suspend products that have run out during service, across every menu and ordering platform, then bring them back when they're ready.
Can't find what you need? Contact Cinchio:
About
The Suspend Products section of the Operations Hub lets front-of-house teams quickly suspend unavailable products across all menus and ordering platforms during service.
That helps prevent wrong orders, avoids disappointing customers and keeps availability accurate on every sales channel.
Product runs out
During service, because of stock issues or seasonal changes.
Suspend it
In a couple of taps, from the Operations Hub.
Off every menu
On every menu and destination, including as a modifier.
Turn it on first
The tool must be enabled at company level before operators can use it. Find out how to give operators access to Suspend Products.
Need more options?
Cinchio Back Office has more suspension options, such as end dates and choosing specific menu destinations.
Ready to start?
Go to the Suspend Products tab.
Suspend Products
Take a product off every menu in a couple of taps when it runs out.
Can't see Suspend Products?
It has to be turned on at company level first. Find out how to give operators access to Suspend Products.
Steps
1
Open Suspend Products
Open the Operations Hub on your POS or front-of-house device and select Suspend Products on the home page.
If your location has more than one active menu, choose the menu.
2
Find the product
Products are listed in menu order, grouped by menu category. Find the product in its category, or use the search to filter the list.
3
Suspend it
On the product's row, select Suspend and confirm.
The product is suspended on every menu and menu destination where it's sold, including as a modifier. Its status is shown against the menu item.
Reinstate Products
Bring a suspended product back when it's available again.
Steps
1
Find the product
Open Suspend Products and find the product, as when suspending it. To see only suspended items, turn on the filter toggle.
2
Reinstate it
On the product's row, select End Now and confirm.
The product is back on every menu and menu destination where it's sold, including as a modifier. Its status is shown against the menu item.
Want it to come back on its own?
You can set an end date for a suspension in Cinchio Back Office. See scheduling a reinstatement.
FAQs
Frequently asked questions
QCan I schedule when a product is reinstated?
Yes, but not from the Operations Hub. In Cinchio Back Office, you can add an End Date to an active suspension, and the product is reinstated automatically at the end of that date.
QCan I suspend a product on some menu destinations only?
Operations Hub
Suspends the product on all menus at all menu destinations.
Cinchio Back Office
Lets you choose which menu destinations to suspend it on.