Operations Hub
Remote Orders
Track today's delivery, click & collect and kiosk orders, resend them to the kitchen and let customers know when they're ready.
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About
The Remote Orders section of the Operations Hub shows today's orders from remote sources, such as delivery, click & collect and kiosk, so you can manage the flow of orders into your site or location.
View and filter orders, check their details, resend them to the kitchen and tell customers they're ready.
The settings behind Remote Orders, such as order notifications and pick up points.
Ready to start?
Go to the Managing Orders tab.
Managing Orders
View today's remote orders, check their details, and act on them as they come in.
Site or location?
For single-merchant companies, orders are shown by site. For multiple-merchant companies, they're shown by location, based on the till the Operations Hub is open on.
Steps
1
Open Remote Orders
Open the Operations Hub on any till in the location and select REMOTE ORDERS.
Future orders are listed by default, along with orders whose pick up time has recently passed, if that's set up. See how long orders stay on screen.
2
Choose which orders to show
To change which orders are shown, use:
Switch between Future Orders today and All Orders today.
Switch between one list in time order, and a separate list for each transaction source.
Hide orders from particular sources. To hide a source for good, see which orders show.
Show all orders by default
To show all orders, not just future ones, when the page opens, change Default Remote Orders Display on the Global Settings tab of company setup.
3
View the orders
Each order shows:
The order reference.
The estimated pick up time.
The customer's name, if provided.
The start of any order notes.
Select + on the left of an order to see more:
The Cinchio Back Office transaction ID.
The source that sent the order.
The full order notes, if provided.
The customer's name, if provided.
Their contact number, if provided.
Every product in the order.
4
Resend to the kitchen, if needed
If the kitchen didn't get an order, select RESEND against it to send it to the integrated KMS again.
5
Tell the customer it's ready
When an order's ready, select READY! against it. The customer is told it's ready to collect at the default pick up point, and a tick shows in the Notified column.
Don't see the button?
Notifications only work for sources set up for them. See Order Notifications.
6
Send another update (optional)
To send a different update, such as a delay, select + against the order, then NOTIFY. Choose:
The notification to send.
Where the customer or driver should collect the order, if it applies.
Then select NOTIFY.
Keep the page open to manage orders as they come in.
FAQs
Frequently asked questions
QWhich orders show in Remote Orders?
By default, orders from all remote sources, such as delivery, click & collect and kiosk, show in Remote Orders. You can filter out sources on the page at any time.
To stop a source's orders appearing at all, untick Show On Remote Orders Screen on the transaction source.
QHow long do orders stay in Remote Orders?
By default, orders show in the Future Orders view until their pick up time has passed.
To keep them on screen for longer, set Extra Minutes On Screen on each transaction source. Orders then stay in Future Orders for that many minutes after the pick up time.